A.J. Hanna can be credited as being one of the original pioneers in the Intelligent Automation and RPA industry. As Vice President of Client Advocacy at Symphony Ventures, A.J. spearheads client experience efforts that offer enterprises practical advice for developing successful digital transformation programs, drawing from over five years’ expertise building an in-house RPA program for the world’s largest faith-based, not-for-profit healthcare system.
A.J. supports Symphony’s existing client portfolio, acting as an advocacy proxy to better represent client perspectives and enable continuous improvement. As a participant of the IEEE initiative, A.J. worked with multiple organizations to standardize and define automation industry terminology. He has nearly 30 years’ healthcare experience with past roles in operations, insurance claims processing, and provider outreach programs working with Ascension Health, Anthem Insurance, and others.