Nexus 2018 Agenda


6:00 PM – 8:00 PM 

DocuSign Executive Briefing Center – 15th Floor
221 Main St, 12th Floor, San Francisco, CA 94105, USA


NASDAQ Entrepreneurial Center
505 Howard St, San Francisco, CA 94105, USA

8:30 AM – 9:00 AM
Registration, Continental Breakfast and Exhibition Networking

9:00 AM – 9:40 AM
Keynote Presentation
The New Rules for Early-Stage Investing 
Jim Marshall, Head of Silicon Valley Bank, Emerging Manager Practice

9:40 AM – 10:20 AM
Robotics Process Automation: Lessons in Implementation
Robotic Process Automation (RPA) has quickly become the next great tool for businesses to improve productivity, quality, and customer and associate satisfaction. However, many organizations have not had the success they anticipated. Two experts from Symphony Ventures, who have previously launched RPA programs themselves, share the challenges, opportunities, and tips to help make for a successful RPA implementation.
Jaume Sues, Vice President LatAm & Spain, Symphony Ventures
A.J. Hanna, Vice President Client Advocacy, Symphony Ventures 

10:20 AM – 10:45 AM
Uber View: Are IT Providers Really Ready for the Next Big Shifts in Tech?
The traditional model of throwing bodies at a problem does not generally work for bleeding-edge companies. Join us to hear Uber’s take on how IT services firm should refine their pitch when selling into companies driving toward rapid innovation and new product roll-outs.
Rahul Vijay, Global Strategic Sourcing, Uber

10:45 AM – 11 AM
Exhibition and Networking

11 AM – 11:50 AM
The State of Nearshore Delivery as Digital Commands Higher Performance
Our panel of experts looks to uncover the common themes existing across a range services – from UX, Agile and DevOps to HR/ Admin and Product Development – all of them requiring nimble delivery teams and fully-formed processes to meet the new demands of the digital age.
Travis Prowell, Chief Technology Officer, Connexeo
Monica Hernandez, Founder and CEO, MAS Global Consulting
Santiago Priario, Uruguay Delivery Center Head, Tata Consultancy Services
Wendy Johansson, Co-founder and VP of Academy and UX, Wizeline
Ashok Kumar, Queretaro Delivery Center Head, Tata Consultancy Services
Steven Kirz, Managing Director, Pace Harmon

11:50 AM – 12:30 PM
Mexico: Waves of Change are Coming, But What Does It Mean for Nearshore?
What risks does the Nearshore market face as Mexico comes face-to-face with the prospect of a new, populist president taking charge? From NAFTA and TN visas to cross-border stability and investment, there is a lot on the table and Nearshore players are bracing for the unknown. Joining us for a very special Nexus conversation with two, highly-regarded legal experts – each offering unique perspectives on what change will look like in this historic market cycle.
Sergio Legorreta, Principle Partner and Head of Mexico technology and intellectual property group, Baker and McKenzie
Daniel Ujczo, Partner and Cross-border Practice Group Chair at Dickinson Wright

12:30 PM  – 1:30 PM
Networking Lunch on the NASDAQ outdoor patio

1:30 PM – 2 PM
Where is the Smart Money Going in BPO and IT Site Selection
King R. White – CEO and Founder, Site Selection Group

2 PM – 2:15 PM
Chatbots and the Direction of Customer Interaction
Key findings on Chatbot development and deployment from an exclusive Nearshore Americas survey.
Matt Kendall, Chief Editor, Nearshore Americas

2:15 PM – 3 PM
Understanding the Promise and Perils of Chatbots and Artificial Intelligence
How are companies managing the production and implementation of Chatbots? How exactly will it enrich the customer experience? We’ll unpack these and many more questions as artificial intelligence plays a more significant role in driving new revenue.
Guneet Singh, Customer Experience Programs, Docusign
Gustavo Pares, Partner, Nearshore Delivery Solutions Tae Moon, Sr. Manager of Artificial Intelligence and ChatBot, TD Bank
Max Armbruster, Founder and CEO, Talkpush
Ian Jacobs, Senior Analyst, Forrester Research

3 PM – 3:25 PM
Holberton School Case Study: A Different Model for Developing Software Engineers
What does it really take to educate and train a full-stack software engineer? Hear from a co-founder of the highly acclaimed Holberton School, an institution that takes a far more comprehensive, co-op driven approach to the conventional notion of a ‘coding school’.
Sylvain Kalache, co-founder, Holberton School

3:25 PM –  4 PM
Guadalajara: Uniquely Powerful, But is it Tapped-Out? 
The richness of IT talent, remarkable scalability and unique coordination between key local agencies stakeholders has produce clearly the region’s top performing location. But is it sustainable?
Rajeev Gupta, Regional Vice President TCS Latin America
Frank Langston, Founder, Pay By Group
Raj Mohan, Founder, Presidency Solutions
Angel Bañuelos, President and CEO, Balero
Kirk Laughlin, Managing Director, Nearshore Americas

4:00 PM – 5 PM
Sponsors’ Reception: Patio @Nasdaq Entrepreneurial Center